Contact the Online Casinos Editorial Team

This is the page to use when you want to reach the Online Casinos editorial team directly. Write to us at [email protected]. We read everything that arrives, and a real person replies — usually within two working days, sometimes longer when we have to go back and re-check a casino's published terms before answering.

Most messages we get fall into one of three buckets: a reader wants a bonus condition explained in plain English, a reader thinks something on the site is wrong or out of date, or a brand wants to talk commercially. All three are welcome. Below is how each is handled, and what we can and cannot do for you.

Where to write, and what to include

Type of message	Send it to	Include this
Corrections to a bonus, payout or state-availability claim	[email protected]	Page URL, the sentence you are disputing, and where you saw different terms
General questions about wagering, withdrawals or verification	[email protected]	Your state, the casino name, and the exact wording of the term confusing you
Commercial, advertising and partnership enquiries	[email protected]	Brand, licensing position, target states, and what you are proposing
Privacy or data requests	[email protected]	Mark the subject line clearly so it is routed on arrival

One thing to be clear about before you write: we are an independent comparison and review publisher, not a casino and not a regulator. We cannot access your account, release a pending withdrawal, reverse a self-exclusion, or overturn a casino's decision. If your money is stuck, the casino's own support desk is your first stop and the licensing regulator in your state is your second. We can, however, explain what a term means and tell you what we have been able to verify.

How we make money, stated plainly

Some of the casino links on this site are commercial. If you follow one and register, Online Casinos may be paid a commission. That funding does not buy a position in our rankings and does not soften a write-up. Editorial ratings are set by our reviewers, they are not customer-review scores, and every brand we list gets its drawbacks named. If you believe a placement reads like it was bought, say so in an email and we will show you the reasoning behind it.

Questions we get most often about the listed offers

The offer cards above this text are the brands we currently rank. Readers usually contact us about the headline numbers on three of them, so here is what we can tell you — and where you will still need to read the operator's own terms.

Raging Bull — the biggest advertised number on the page

Raging Bull sits top of our list at an editorial rating of 10.0, largely because its advertised package, 410% up to $10,000 plus 50 free spins, is the widest match ceiling of anything we rank. That headline is also why it generates the most email. A percentage that size is a maximum, not an expectation: reaching $10,000 in matched funds requires a deposit most readers will never make, and the spins and the match are typically governed by separate rules. Before you deposit, check the playthrough multiple, the maximum bet allowed while a bonus is active, the expiry window, and whether winnings from the free spins are capped at a fixed cashout figure. The limitation worth stating: large-percentage match offers of this type usually carry the heaviest wagering requirements on a page like this, and a high match with a high multiple can be worse value than a modest one with a low multiple.

Magician Bet — no-wagering terms, smaller ceiling

Magician Bet is listed at 9.7 for the opposite reason. Its 101% no-wagering offer is the only one here that advertises no playthrough attached to the bonus, which is the single condition readers ask us to explain more than any other. If a bonus genuinely carries no wagering, what you win from it is withdrawable rather than locked behind a turnover target. The trade-off is scale: a 101% match is far smaller than the triple-digit matches elsewhere on the list, so the headline value is modest. Confirm too whether "no wagering" applies to the whole package or only part of it, and what the minimum deposit and maximum cashout are, because no-wagering offers often pair with tighter caps.

Slots of Vegas — a game-specific spins package

Also rated 9.7, Slots of Vegas earns its place for a 375% bonus plus 50 free spins on Cash Chaser. It is on this page because the spins are tied to a named title, which makes the terms easier to check than a vague "spins on selected games" promise — you can look up that one game's return-to-player figure and volatility before you accept anything. The limitation: game-locked spins are only as good as the game, and restricting play to a single slot while a bonus is active means the contribution rules matter. Table games, live dealer rooms and video poker frequently contribute little or nothing toward wagering, so a bonus designed around slots can be effectively unusable if slots are not what you came for.

The rest of the list, at a glance

Uptown Aces — 600% for new players, the largest advertised percentage here; assume a correspondingly strict playthrough and cashout cap until the terms say otherwise.
Card Crush — an instant welcome reward of 2 mystery coins and 5 cards, a non-cash format where the value depends entirely on what the coins convert to.
Zumba Cards — 250% deposit bonus up to 250 SC, denominated in sweeps currency rather than dollars, which changes how redemption works.
BetUS — 200% up to $4,000 for new players, from an operator that also runs sports and racing markets alongside casino.
Amazon Jackpots — 4 posters plus 40 free SC and a bonus wheel for $20; note this one requires a $20 purchase, so it is a paid package, not a giveaway.
Slots and Casino — 500% up to $2,500 across three deposits, meaning the full figure is only reached by staging deposits, not one.
Bets.FM — 225% up to 1 BTC plus 225 free spins, a crypto-denominated offer whose dollar value moves with the exchange rate.

Costs, deposits and getting paid — what we can help you check

Nothing on this site costs you anything to read. Taking up any of the offers above does cost money: every one of them except a genuine no-deposit promotion requires you to fund an account first, and the Amazon Jackpots package is explicitly a $20 purchase. Treat an advertised percentage as a discount on money you are risking, never as free money.

When you email us about payments, the useful questions are usually these, and they are the ones we check when researching an operator:

Minimum deposit — the smallest amount that still triggers the advertised bonus, which is often higher than the site's general minimum.
Which methods work in your state — debit cards are the most widely accepted, credit card deposits are frequently declined by US issuers for gambling, ACH bank transfer and online banking are common at state-regulated sites, and PayPal availability varies by operator and state. Prepaid cards and cash-at-cage options exist at some brands. Crypto is the route at offshore-facing sites such as the Bets.FM offer above.
Whether you can withdraw by the same method — many casinos require payouts to return to the source of the deposit, which matters if you funded with a card that cannot receive credits.
Fees — deposits are usually free, wire transfers and some expedited payouts are not. Check whether the casino charges for a second withdrawal in the same month.
Timing and limits — a pending or reversal period comes first, then the payment rail's own clock. E-wallets typically clear faster than ACH, and ACH faster than a paper check. Weekly and monthly withdrawal caps apply at many sites, and large wins are sometimes paid in installments.

We do not publish payout speeds we have not verified, and we never present a casino's advertised "instant withdrawal" claim as a measured result. If an operator's stated timing does not match your experience, that is exactly the kind of message worth sending us.

Verification, and why payouts stall

Most withdrawal complaints we receive trace back to identity checks rather than refusal to pay. Licensed US operators are required to confirm who you are. Expect to supply a government photo ID, proof of address, and proof of the payment instrument you used. Larger or unusual activity can trigger source-of-funds questions, where the casino asks how you funded the account. Completing verification before you request your first payout removes the most common delay. If a casino holds a documented, verified payout without explanation, escalate in writing to its complaints procedure, keep the reference number, and then take it to the state regulator that licensed the site.

What you are actually choosing between

The brands listed here cover different product categories, and the right question to email us about is usually which category suits you rather than which bonus is biggest.

Slots — the bulk of most libraries, ranging from low-volatility games that pay small and often to high-volatility titles that do the reverse. Return-to-player percentages are published by the software provider and are long-run averages, not a session forecast.
Progressive jackpots — pooled prize slots where the top prize grows until it drops. Base-game returns are often lower to fund the pool, and jackpot play is frequently excluded from bonus wagering.
Table games — blackjack, roulette and baccarat, run on random number generators. These typically contribute a reduced share, or nothing, toward bonus playthrough.
Live dealer rooms — streamed tables with a human dealer, with higher table minimums and usually the weakest bonus contribution of all.
Sweepstakes formats — Zumba Cards and Amazon Jackpots use sweeps currency rather than dollars. You play with promotional coins and redeem eligible ones for prizes, under a different legal model than a state-licensed real-money casino.
Mobile play — most of these run in a phone browser; dedicated apps exist at some brands. Check that your preferred payment method is available in the app as well as on desktop.

The other products these operators run

Casino is rarely the only line of business. BetUS, for instance, operates sportsbook and racing markets alongside its casino floor, and several of the brands here run poker rooms, bingo or virtual sports. These sit on separate wallets or separate bonus terms more often than not: a casino welcome package generally cannot be cleared on sports bets, and sportsbook promotions usually exclude casino play. If you intend to use both, ask the operator's support whether the wallets are shared before you accept a bonus, because moving funds between products can void one of them. Readers researching options outside US-regulated sites sometimes ask about overseas alternatives; our overview of casinos operating outside GamStop in the UK covers a different market and different rules, and is not a route around US state law.

Who can play, and under what law

You must be 21 or over to play at a state-licensed US online casino — 18 in a small number of jurisdictions and product types, so check your own state's rule. Real-money online casino gaming is legal only in the states that have specifically authorized and licensed it; there is no federal licence for online casinos, and federal law does not make a site legal in your state. State regulators license operators, approve games and handle complaints. Geolocation software checks that you are physically inside a permitted state at the moment you play, regardless of where you live.

Accepting US customers is not the same as being authorized to serve them. Some sites take deposits from US players without holding a licence in the player's state, which leaves you without the state regulator's complaints process if something goes wrong. Sweepstakes casinos operate under a separate legal model and are available in more states, but not all — several states exclude them. We verify availability rather than assume it, and where we cannot confirm a brand's licensing position in your state, we say so rather than guessing.

If gambling has stopped being fun

Tell us in your message and we will point you to support rather than to an offer. Every licensed operator must provide deposit limits, loss limits, session reminders and self-exclusion, and state regulators run exclusion registers that cover all licensed sites in that state at once. Blocking software can restrict gambling sites across your devices. Confidential help is available nationally through the 1-800-GAMBLER helpline. Gambling is a form of paid entertainment with an expected cost; it is not income and it will not fix a financial problem. No casino, however well reviewed, is completely safe, and no site can guarantee that a withdrawal will be paid.

How we reach a ranking

We research published bonus terms, licensing and state availability, payment options, game libraries and complaints handling, then rate each brand editorially. We do not deposit, play or withdraw to produce these reviews, and we do not present operator advertising as verified fact. Findings on this page reflect research current as of Sep 25, 2026; offers and terms change without notice, so the operator's own terms page is always the final word. Editorial oversight for this page sits with Miles Jennings.

Before you write

Check the casino's terms page first if your question is about a specific bonus condition — it will usually answer faster than we can. If it does not, or if the terms contradict what we have published, email [email protected] with the page link and a short description. Corrections get priority, and we publish them rather than quietly editing. Thanks for reading closely enough to get in touch.

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